Privacy Policy

Effective Date: May 1, 2025

Last Updated: May 1, 2025

1. Introduction

This Privacy Policy outlines how Utilfi.com collects, uses, and protects your personal information when you use our Platform to book accommodations (e.g., hotels) and experiences (e.g., restaurant packages). We are committed to safeguarding your privacy and ensuring transparency.

2. Information We Collect

2.1 Information You Provide

  • Account Details: Name, email, phone number, public wallet address (for crypto payments).
  • Profile Details: Preferences (e.g., dietary needs for restaurant bookings), travel or experience interests.
  • Booking Details: Dates, destinations, accommodation or experience specifics, guest/participant info, special requests (e.g., seating preferences).
  • Payment Details: Credit card or cryptocurrency info, billing address.
  • Communications: Messages, reviews, feedback.

2.2 Information Collected Automatically

  • Device Data: IP address, browser type, operating system.
  • Usage Data: Pages viewed, searches, booking history.
  • Location Data: Approximate or precise location (if permitted).
  • Cookies: Used to improve functionality and analyze usage.

2.3 Information from Third Parties

  • Social Media: Details if you link accounts.
  • Providers: Booking confirmations, updates.
  • Payment Processors: Transaction and fraud prevention data.

3. How We Use Your Information

3.1 To Provide Services

  • Process and confirm bookings for accommodations and experiences.
  • Facilitate communication with providers.
  • Offer customer support and resolve disputes.
  • Send booking confirmations and reminders.

3.2 To Enhance the Platform

  • Personalize recommendations (e.g., suggesting restaurants based on preferences).
  • Analyze usage to improve features.
  • Develop new offerings.

3.3 For Marketing

  • Send promotional offers or newsletters (with your consent; opt-out available).
  • Display targeted ads.

3.4 For Legal and Security Purposes

  • Comply with legal obligations.
  • Prevent fraud or misuse.
  • Enforce our Terms.

4. Information Sharing

We share your data with:

  • Providers: Booking details with accommodation or experience providers (e.g., restaurants).
  • Service Partners: Payment processors, email services, analytics providers (bound by confidentiality).
  • Legal Authorities: When required by law.
  • Business Transfers: In case of mergers or sales.

5. Data Retention

  • Account Data: Kept until you delete your account, plus 7 years for legal purposes.
  • Booking Data: Retained up to 7 years for support and compliance.
  • Usage Data: Stored for 2-3 years for analytics.

6. Your Privacy Rights

You can:

  • Access, update, or delete your data.
  • Opt out of marketing emails.
  • Contact us at [email protected] or use account settings.

7. Security

We use encryption and access controls to protect your data, though no system is fully immune to breaches.

8. Updates

We may revise this policy and will notify you via email or Platform notices.

9. Contact Us

Support: [email protected]

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Faculty of Science, 9th Floor, Ngamwongwan Road, Lat Yao,
Chatuchak, Bangkok 10900